Implementation of a novel computer assisted telephone follow-up model for older patients after emergency department discharge in an Asian population.

ABSTRACT:

Background

While the impact of telephone follow-up (TFU) for older emergency department (ED) patients is controversial, its effects on the Asian population remain uncertain. In this study, we evaluated the effectiveness of a novel computer assisted TFU model specifically for this demographic.

Methods

At a Taiwanese tertiary medical center, we developed a TFU protocol that included a referral and case management system within the ED hospital information system. We provided TFU to older discharged patients between April 1, 2021, and May 31, 2021. We compared this cohort with a non-TFU cohort of older ED patients and analyzed demographic characteristics and post-ED discharge outcomes.

Results

The TFU model was successfully implemented, with 395 patients receiving TFU and

SUBMITTER: Lee YC 

PROVIDER: S-EPMC11258097 | biostudies-literature | 2024 Jul

REPOSITORIES: biostudies-literature