Investigating Patient Use and Experience of Online Appointment Booking in Primary Care: Mixed Methods Study.

ABSTRACT:

Background

Online appointment booking is a commonly used tool in several industries. There is limited evidence about the benefits and challenges of using online appointment booking in health care settings. Potential benefits include convenience and the ability to track appointments, although some groups of patients may find it harder to engage with online appointment booking. We sought to understand how patients in England used and experienced online appointment booking.

Objective

This study aims to describe and compare the characteristics of patients in relation to their use of online appointment booking in general practice and investigate patients' views regarding online appointment booking arrangements.

Methods

This was a mixed methods study set in English general

SUBMITTER: Atherton H 

PROVIDER: S-EPMC11263895 | biostudies-literature | 2024 Jul

REPOSITORIES: biostudies-literature