Primary Care Telehealth Initiation and Engagement Among Veterans at High Risk, 2019-2022.

ABSTRACT: During the COVID-19 pandemic, the Veterans Health Administration (VHA) expanded telehealth infrastructure. Understanding telehealth initiation and sustained engagement could inform future resource allocation for high-need populations. To describe and examine primary care use, including initiation, use, and engagement factors, of telehealth modalities (telephone, video visits, and secure messaging) from 2020 to 2022. This cohort study was conducted among 1 383 070 patients in the 75th or higher percentile for 90-day risk of hospitalization or mortality (using previously validated Care Assessment Need scores) engaged in VHA primary care from March 11, 2019, to March 10, 2022. Patient sociodemographic characteristics (age, sex, race and ethnicity, and marital and housing status), health chara

SUBMITTER: Schuttner L 

PROVIDER: S-EPMC11292453 | biostudies-literature | 2024 Jul

REPOSITORIES: biostudies-literature