The Use of Online Consultation Systems and Patient Experience of Primary Care: Cross-Sectional Analysis Using the General Practice Patient Survey.

ABSTRACT:

Background

NHS England encourages the use of online consultation (OC) systems alongside traditional access methods for patients to contact their general practice online and for practices to manage workflow. Access is a key driver of patients' primary care experience. The use of online technology and patient experience vary by sociodemographic characteristics.

Objective

This study aims to assess the association between OC system use and patient experience of primary care in English general practice and how that varies by OC system model and practice sociodemographic characteristics (rurality, deprivation, age, and ethnicity).

Methods

We categorized practices as "low-use" or "high-use" according to the volume of patient-initiated contacts made via the OC system. We cons

SUBMITTER: Ge X 

PROVIDER: S-EPMC11316161 | biostudies-literature | 2024 Jul

REPOSITORIES: biostudies-literature