Examining the Role of Physician Characteristics in Web-Based Verified Primary Care Physician Reviews: Observational Study.

ABSTRACT:

Background

Doctor review websites have become increasingly popular as a source of information for patients looking to select a primary care provider. Zocdoc is one such platform that allows patients to not only rate and review their experiences with doctors but also directly schedule appointments. This study examines how several physician characteristics including gender, age, race, languages spoken in a physician's office, education, and facial attractiveness impact the average numerical rating of primary care doctors on Zocdoc.

Objective

The aim of this study was to investigate the association between physician characteristics and patient satisfaction ratings on Zocdoc.

Methods

A data set of 1455 primary care doctor profiles across 30 cities was scraped from Zocdoc.

SUBMITTER: Sehgal NKR 

PROVIDER: S-EPMC11319894 | biostudies-literature | 2024 Jul

REPOSITORIES: biostudies-literature