Online Medical Consultation Service-Oriented Recommendations: Systematic Review.

ABSTRACT:

Background

Online health communities have given rise to a new e-service known as online medical consultations (OMCs), enabling remote interactions between physicians and patients. To address challenges, such as patient information overload and uneven distribution of physician visits, online health communities should develop OMC-oriented recommenders.

Objective

We aimed to comprehensively investigate what paradigms lead to the success of OMC-oriented recommendations.

Methods

A literature search was conducted through e-databases, including PubMed, ACM Digital Library, Springer, and ScienceDirect, from January 2011 to December 2023. This review included all papers directly and indirectly related to the topic of health care-related recommendations for online services.

SUBMITTER: Jiang H 

PROVIDER: S-EPMC11322685 | biostudies-literature | 2024 Jul

REPOSITORIES: biostudies-literature