Mining software insights: uncovering the frequently occurring issues in low-rating software applications.

ABSTRACT: In today's digital world, app stores have become an essential part of software distribution, providing customers with a wide range of applications and opportunities for software developers to showcase their work. This study elaborates on the importance of end-user feedback for software evolution. However, in the literature, more emphasis has been given to high-rating & popular software apps while ignoring comparatively low-rating apps. Therefore, the proposed approach focuses on end-user reviews collected from 64 low-rated apps representing 14 categories in the Amazon App Store. We critically analyze feedback from low-rating apps and developed a grounded theory to identify various concepts important for software evolution and improving its quality including user interface (UI) and user exp

SUBMITTER: Khan ND 

PROVIDER: S-EPMC11323132 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature