Do you wanna dance? Tales of trust and driving trust factors in robot medication counseling in the pharmacy context.

ABSTRACT: Introduction: The sustainable implementation of socially assistive robots in a pharmacy setting requires that customers trust the robot. Our aim was to explore young adults' anticipations of and motives for trusting robot medication counseling in a high-stakes scenario. Methods: Through a co-creation approach, we co-designed a prototype application for the Furhat platform together with young adults. In-lab testing of a pharmacy scenario, where the robot provides medication counseling related to emergency contraceptive pills, was conducted to deepen our understanding of some factors driving young adults' initial trust establishment and anticipations of interacting with a robot in a high-stakes scenario. Qualitative data from interviews with six study participants were analyzed

SUBMITTER: Hagglund S 

PROVIDER: S-EPMC11336249 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature