Exploring How Patients Are Supported to Use Online Services in Primary Care in England Through "Digital Facilitation": Survey Study.

ABSTRACT:

Background

Health service policy in many jurisdictions is driving greater investment into digital primary care services. While some patients and practices may benefit, there are concerns that not all are able or wish to access primary care services online. "Digital facilitation" is the "range of processes, procedures, and personnel seeking to support patients in their uptake and use of online services" and may address such concerns.

Objective

As part of a multimethod research program, we undertook surveys of practice staff and patients to gain insight into the support being offered by practices and explore patients' experiences of this support.

Methods

General practices from 4 regions of England were sent a questionnaire exploring the modes of digital facilitation off

SUBMITTER: Winder R 

PROVIDER: S-EPMC11339568 | biostudies-literature | 2024 Aug

REPOSITORIES: biostudies-literature