Communication during telemedicine consultations in general practice: perspectives from general practitioners and their patients.

ABSTRACT:

Background

Telemedicine allows delivery of healthcare to occur between parties that are not in the same location. As telemedicine users are not co-present, effective communication methods are crucial to the delivery and reception of information. The aim of this study was to explore perspectives of general practitioners (GPs) and patients on the interactional components of telemedicine consultations.

Methods

Semi-structured qualitative interviews were held with telemedicine users; 15 GPs and nine patients self-selected from a larger telemedicine study. Participants were asked about their preparation for telemedicine consultations, conducting telemedicine consultations and post-consultation activities. Deidentified transcripts from the interviews were analysed thematically.

SUBMITTER: Nguyen AD 

PROVIDER: S-EPMC11373490 | biostudies-literature | 2024 Sep

REPOSITORIES: biostudies-literature