Impact of inpatient self-efficacy and trust in physicians on inpatient satisfaction with medical services: the mediating role of patient participation in medical decision-making.

ABSTRACT:

Objective

Patient satisfaction reflects the social benefits of hospitals and is an important indicator of hospital performance. This study explores the mechanism through which inpatients' trust in physicians, self-efficacy, and participation in medical decision-making impact their satisfaction with medical services.

Methods

A questionnaire was administered to 814 inpatients in 10 randomly selected tertiary hospitals and 10 randomly selected secondary hospitals in Hangzhou, China. A correlation analysis and hierarchical linear regression were conducted to analyze the factors influencing inpatient satisfaction.

Results

The outcome measures of trust in physicians and participation in medical decision-making behaviors had significant positive effects on inpatient satisfac

SUBMITTER: Wang H 

PROVIDER: S-EPMC11392843 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature