Satisfaction of healthcare workers and patients regarding telehealth service in a hospital in Peru.

ABSTRACT:

Objectives.

To evaluate the level of satisfaction of healthcare workers and patients with the telehealth service of the Hospital III Regional Honorio Delgado (HRHD), as well as the maturity level of the telehealth service implementation.

Materials and methods.

Cross-sectional, observational study conducted from October to December 2021. The satisfaction of healthcare workers and patients was assessed with the Glaser et al. survey and the Telemedicine Satisfaction Questionnaire (TSQ), respectively. The level of service maturity was assessed using the Pan American Health Organization's instrument for measuring the maturity level of healthcare institutions implementing telemedicine service.

Results.

A total of 129 responses were obtained from healthcare workers. Non-phys

SUBMITTER: Barriga-Chambi F 

PROVIDER: S-EPMC11397586 | biostudies-literature | 2022 Oct-Dec

REPOSITORIES: biostudies-literature