The remote provision of pharmaceutical products and services by retail pharmacies in Kampala, Uganda; practices and challenges.

ABSTRACT:

Background

The COVID-19 pandemic significantly increased the demand for remote healthcare services delivery, including remote access to medications. This study explored the practices and challenges associated with remote provision of pharmaceutical products and services in Kampala, Uganda.

Methods

A cross-sectional study was conducted from July to September 2022, enrolling 174 out of 198 sampled retail pharmacies. Data was collected using a pre-tested questionnaire on remote service provision, platforms used, products offered, delivery methods, and challenges faced.

Results

Over 58% of pharmacies provided remote services, primarily through social media (especially WhatsApp) and phone calls. OTCs and POMs were the most commonly dispensed products remotely. Key challeng

SUBMITTER: Fauzi IA 

PROVIDER: S-EPMC11403772 | biostudies-literature | 2024 Sep

REPOSITORIES: biostudies-literature