Implementing virtual primary care: experiences, perspectives and identification of improvement opportunities in an academic primary care setting.

ABSTRACT:

Background

One of the biggest changes to primary care triggered by the COVID-19 pandemic was the rapid integration of virtual care (VC). VC offers benefits to patients and providers but implementation presents challenges.

Methods

This study is a secondary analysis of a 2021 quality improvement (QI) driven environmental scan comprising a survey and 1:1 interviews, at the Department of Family and Community Medicine at the University of Toronto. The scan aimed to understand the current and desired future use of VC at the 14 sites.

Results

The survey was completed by all sites between July and October 2021 and 1:1 interviews were conducted between October and November 2021 with 12 of the 14 site/QI leads. VC was seen as convenient and flexible, and as enabling continuity

SUBMITTER: Walji S 

PROVIDER: S-EPMC11409381 | biostudies-literature | 2024 Aug

REPOSITORIES: biostudies-literature