ChatGPT vs. web search for patient questions: what does ChatGPT do better?

ABSTRACT:

Purpose

Chat generative pretrained transformer (ChatGPT) has the potential to significantly impact how patients acquire medical information online. Here, we characterize the readability and appropriateness of ChatGPT responses to a range of patient questions compared to results from traditional web searches.

Methods

Patient questions related to the published Clinical Practice Guidelines by the American Academy of Otolaryngology-Head and Neck Surgery were sourced from existing online posts. Questions were categorized using a modified Rothwell classification system into (1) fact, (2) policy, and (3) diagnosis and recommendations. These were queried using ChatGPT and traditional web search. All results were evaluated on readability (Flesch Reading Ease and Flesch-Kinkaid Grade

SUBMITTER: Shen SA 

PROVIDER: S-EPMC11410109 | biostudies-literature | 2024 Jun

REPOSITORIES: biostudies-literature