The effect of subjective understanding on patients' trust in AI pharmacy intravenous admixture services.

ABSTRACT:

Introduction

Medical services are getting automated and intelligent. An emerging medical service is the AI pharmacy intravenous admixture service (PIVAS) that prepares infusions through robots. However, patients may distrust these robots. Therefore, this study aims to investigate the psychological mechanism of patients' trust in AI PIVAS.

Methods

We conducted one field study and four experimental studies to test our hypotheses. Study 1 and 2 investigated patients' trust of AI PIVAS. Study 3 and 4 examined the effect of subjective understanding on trust in AI PIVAS. Study 5 examined the moderating effect of informed consent.

Results

The results indicated that patients' reluctance to trust AI PIVAS (Studies 1-2) stems from their lack of subjective understanding (Study 3

SUBMITTER: Gong Y 

PROVIDER: S-EPMC11412255 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature