Emotional and Psychological Safety in Healthcare Digitalization: A Design Ethnographic Study.

ABSTRACT:

Objectives

Emotional and psychological safety is important during the use of digital technologies in healthcare. We aimed to gain comprehensive insight into needs, influencing factors and outcomes in the context of perceived safety and digital technologies in healthcare.

Methods

We employed a participatory, design ethnographic research approach with 16 participants in 10 use cases. The methods included in an iterative process were, think-aloud, guideline-based interviews, process mapping, storyboard creation, and photo documentation. A qualitative, primarily inductive data analysis and synthesis was performed.

Results

Perceived safety is influenced by various factors and unmet needs. Increased perceived safety can positively support the use of digital technologies, wh

SUBMITTER: Vocking M 

PROVIDER: S-EPMC11414544 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature