Empathic Conversational Agent Platform Designs and Their Evaluation in the Context of Mental Health: Systematic Review.

ABSTRACT:

Background

The demand for mental health (MH) services in the community continues to exceed supply. At the same time, technological developments make the use of artificial intelligence-empowered conversational agents (CAs) a real possibility to help fill this gap.

Objective

The objective of this review was to identify existing empathic CA design architectures within the MH care sector and to assess their technical performance in detecting and responding to user emotions in terms of classification accuracy. In addition, the approaches used to evaluate empathic CAs within the MH care sector in terms of their acceptability to users were considered. Finally, this review aimed to identify limitations and future directions for empathic CAs in MH care.

Methods

A systematic li

SUBMITTER: Sanjeewa R 

PROVIDER: S-EPMC11420590 | biostudies-literature | 2024 Sep

REPOSITORIES: biostudies-literature