Qualitative perspectives of Medicaid-insured patients on ambulatory care at an academic medical center: challenges and opportunities.

ABSTRACT:

Background

Ambulatory access to academic medical centers (AMCs) for patients insured with Medi-Cal (i.e., Medicaid in California) is understudied, particularly among the 85% of beneficiaries enrolled in managed care plans. As more AMCs develop partnerships with these plans, data on patient experiences of access to care and quality are needed to guide patient-centered improvements in care delivery.

Methods

The authors conducted semi-structured, qualitative interviews with Medi-Cal-insured patients with initial visits at a large, urban AMC during 2022. Participant recruitment was informed by a database of ambulatory Medi-Cal encounters. The interview guide covered Medi-Cal enrollment, scheduling, and visit experience. Interviews were transcribed and inductively coded, then org

SUBMITTER: Blegen MB 

PROVIDER: S-EPMC11428444 | biostudies-literature | 2024 Sep

REPOSITORIES: biostudies-literature