Patients' intention to make an up-front payment at private outpatient clinics in Malaysia as a no-show reduction method.

ABSTRACT: Regulating patients' no-show behavior is critical from the standpoints of sustainable medical services and operational efficiencies. The purpose of this study was to evaluate the patients' intention to make partial up-front payments at outpatient clinics. This was a cross-sectional study design introducing a self-administered questionnaire to 221 outpatients at a private health facility. The questionnaire measured the patient's demographic characteristics, perceived usefulness (PU), trust in the health facility, and intention to make upfront partial payments. Out of the total respondents, 57.4% were female. There were 34.8% Malays, 40.6% Chinese and 24.6% Indians. The majority (66.5%) of the respondents attained tertiary education. Nearly a third of the respondents (30.5%) reported an inco

SUBMITTER: Daher AM 

PROVIDER: S-EPMC11436967 | biostudies-literature | 2024 Sep

REPOSITORIES: biostudies-literature