An Interactive, Case-Based Workshop on the Patient Experience for Internal Medicine Residents.

ABSTRACT:

Introduction

The technological revolution has narrowed the information gap between physician and patient. This has led to an evolution in medicine from paternalistic to patient-centric, with health care systems now prioritizing patient experience to achieve higher satisfaction scores. Therefore, it is imperative to start early in educating trainees on how to best address the holistic needs of the patient while also delivering high-quality care.

Methods

We implemented a 1-hour workshop that was repeated weekly over 8 weeks to capture all internal medicine residents in our program. During the workshop, we reviewed the historical evolution of patient care from paternalistic to patient-centered, presented the Hospital Consumer Assessment of Healthcare Providers and Systems surve

SUBMITTER: Swanson J 

PROVIDER: S-EPMC11442592 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature