Health Professionals' Views on the Use of Conversational Agents for Health Care: Qualitative Descriptive Study.

ABSTRACT:

Background

In recent years, there has been an increase in the use of conversational agents for health promotion and service delivery. To date, health professionals' views on the use of this technology have received limited attention in the literature.

Objective

The purpose of this study was to gain a better understanding of how health professionals view the use of conversational agents for health care.

Methods

Physicians, nurses, and regulated mental health professionals were recruited using various web-based methods. Participants were interviewed individually using the Zoom (Zoom Video Communications, Inc) videoconferencing platform. Interview questions focused on the potential benefits and risks of using conversational agents for health care, as well as the best way

SUBMITTER: MacNeill AL 

PROVIDER: S-EPMC11464950 | biostudies-literature | 2024 Sep

REPOSITORIES: biostudies-literature