Frequent contacts to Emergency Medical Services (EMS): more than frequent callers.

ABSTRACT:

Background

A frequent caller is defined by The Frequent Caller National Network (FreCaNN) as an adult who makes five or more emergency calls in a month or twelve or more in three months, related to individual episodes of care. However, we believe that when limiting the definition to those who call themselves, one underestimates the impact frequent contacts have on the Emergency Medical Communication Center (EMCC) and the Emergency Medical Services (EMS).

Method

We conducted a descriptive retrospective cross-sectional database review of frequent contacts; defined as persons who have ≥ 5 contacts in a month or ≥ 12 contacts in three months. Data were provided from Oslo EMCC, between 1. January 2017 and 31. December 2022. Contrary to the FreCaNN definition, we included all type

SUBMITTER: Harring AKV 

PROVIDER: S-EPMC11470579 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature