The adoption of self-service check-in kiosks among commercial airline passengers.

ABSTRACT: This study examines passenger adoption of self-service check-in kiosks based on the technology acceptance model (TAM) and its extension. This study investigated the relationships between three independent variables (technology self-efficacy, need for human interaction, and perceived enjoyment) and two TAM's cognitive variables (perceived usefulness and ease of use). The analysis of these relationships is novel in aviation self-service technology research. Structural equation modeling (SEM) was employed to analyze 346 valid responses. The analysis reveals that enjoyment enhances the perception of self-service check-in kiosks as useful and easy to use, resulting in greater intention to use them. Moreover, passengers with higher confidence in their technological self-efficacy are more likely

SUBMITTER: Wongyai PH 

PROVIDER: S-EPMC11471516 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature