Ride-hailing technology mitigates effects of driver racial discrimination, but effects of residential segregation persist.

ABSTRACT: We assess racial disparities in the service quality of app-based ride-hailing services, like Uber and Lyft, by simulating their operations in the city of Chicago using empirical data. To generate driver cancellation rate disparities consistent with controlled experiments (up to twice as large for Black riders as for White riders), we estimate that more than 3% of drivers discriminate by race. We find that the capabilities of ride-hailing technology to rapidly rematch after a cancellation and prioritize long-waiting customers heavily mitigates the effects of driver discrimination on rider wait times, reducing average discrimination-induced disparities to less than 1 min-an order of magnitude less than traditional taxis. However, our results suggest that even in the absence of direct driver

SUBMITTER: Cobb A 

PROVIDER: S-EPMC11474100 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature