Usability, Engagement, and Report Usefulness of Chatbot-Based Family Health History Data Collection: Mixed Methods Analysis.

ABSTRACT:

Background

Family health history (FHx) is an important predictor of a person's genetic risk but is not collected by many adults in the United States.

Objective

This study aims to test and compare the usability, engagement, and report usefulness of 2 web-based methods to collect FHx.

Methods

This mixed methods study compared FHx data collection using a flow-based chatbot (KIT; the curious interactive test) and a form-based method. KIT's design was optimized to reduce user burden. We recruited and randomized individuals from 2 crowdsourced platforms to 1 of the 2 FHx methods. All participants were asked to complete a questionnaire to assess the method's usability, the usefulness of a report summarizing their experience, user-desired chatbot enhancements, and general use

SUBMITTER: Nguyen MH 

PROVIDER: S-EPMC11474129 | biostudies-literature | 2024 Sep

REPOSITORIES: biostudies-literature