Reasons for encounter in video contacts at a Danish out-of-hours primary care service: a questionnaire study.

ABSTRACT:

Objective

To investigate reasons for encounter in telephone triage contacts to an out-of-hours primary care service for which general practitioners (GPs) use video consultations (video contact), overall and stratified for patient age and time of day.

Design

A cross-sectional questionnaire study among GPs doing telephone triage in an out-of-hours primary care service. The questionnaire was integrated into the electronic patient registration system, popping up after every third video contact. This setup automatically linked patient register data, including age and sex, with the questionnaire data.

Setting

The study was conducted from 5 September 2022 to 21 December 2022 at the out-of-hours primary care service in the Central Denmark Region.

Participants

64

SUBMITTER: Nebsbjerg MA 

PROVIDER: S-EPMC11474727 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature