Organizational innovations related to Primary Care Access Points (GAP) for unattached patients in Quebec: a multi-case qualitative study.

ABSTRACT:

Background

Being attached to a primary care (PC) provider is at the core of a strong primary health care system. Centralized waiting lists (CWL) for unattached patients have been implemented in eight provinces of Canada to support the attachment process. In Quebec, the Ministry of Health mandated the implementation of Primary Care Access Points (GAP) across the province to help unattached patients navigate the health system while awaiting attachment through the CWL. Several local health territories developed complementary innovations to the GAP to respond to local population needs. This paper aims to describe five organizational innovations implemented locally.

Methods

This multi-case qualitative study was conducted in four local health territories in the province of Quebec.

SUBMITTER: Breton M 

PROVIDER: S-EPMC11475358 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature