Frequent callers contacting the Norwegian national emergency medical number 113: a retrospective study.

ABSTRACT:

Background

Calling for help is the first link in the chain of survival; however, few studies have investigated the challenges faced by frequent callers (FCs) to emergency medical communication centres (EMCCs). This study aimed to explore the characteristics of FCs and the nature of their calls to the Bergen EMCC, Norway.

Methods

This was a retrospective analysis of all emergency calls to the Bergen EMCC over three consecutive years (2019-2021). Bergen is the second-largest city in Norway, and the Bergen EMCC and ambulance services are part of the specialist medical service, covering a population of 460,000. The Bergen EMCC receives approximately 60,000 emergency calls per year. The study population comprised all adults identified during emergency medical calls. FCs were defi

SUBMITTER: Viken SN 

PROVIDER: S-EPMC11475646 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature