Bridging the Telehealth Digital Divide With Collegiate Navigators: Mixed Methods Evaluation Study of a Service-Learning Health Disparities Course.

ABSTRACT:

Background

Limited digital literacy is a barrier for vulnerable patients accessing health care.

Objective

The Stanford Technology Access Resource Team (START), a service-learning course created to bridge the telehealth digital divide, trained undergraduate and graduate students to provide hands-on patient support to improve access to electronic medical records (EMRs) and video visits while learning about social determinants of health.

Methods

START students reached out to 1185 patients (n=711, 60% from primary care clinics of a large academic medical center and n=474, 40% from a federally qualified health center). Registries consisted of patients without an EMR account (at primary care clinics) or patients with a scheduled telehealth visit (at a federally qualified he

SUBMITTER: Doueiri ZN 

PROVIDER: S-EPMC11480730 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature