Trust with increasing and decreasing reliability.

ABSTRACT:

Objective

The primary purpose was to determine how trust changes over time when automation reliability increases or decreases. A secondary purpose was to determine how task-specific self-confidence is associated with trust and reliability level.

Background

Both overtrust and undertrust can be detrimental to system performance; therefore, the temporal dynamics of trust with changing reliability level need to be explored.

Method

Two experiments used a dominant-color identification task, where automation provided a recommendation to users, with the reliability of the recommendation changing over 300 trials. In Experiment 1, two groups of participants interacted with the system: one group started with a 50% reliable system which increased to 100%, while the other used a s

SUBMITTER: Rittenberg BSP 

PROVIDER: S-EPMC11487872 | biostudies-literature | 2024 Dec

REPOSITORIES: biostudies-literature