Patient-centered lean healthcare management from a humanistic perspective.

ABSTRACT:

Background

Healthcare organizations are under pressure to improve services because of an aging population and increasing healthcare demands. Lean healthcare management focuses on improving service quality and efficiency under the condition of limited resources, but it may overlook patients' emotional needs and experiences, especially in developing countries. This study advocates integrating medical humanities with lean healthcare to develop a patient-centered service model.

Methods

The study employs literature review to discuss the critical role of medical humanities in lean healthcare frameworks, both theoretical and practical. Additionally, it conducts a qualitative study through semi-structured interviews to explore strategies for developing a humanistic lean healthcare m

SUBMITTER: Chen M 

PROVIDER: S-EPMC11490186 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature