From Headache to Handled: Advanced In-Basket Management System in Primary Care Clinics Reduces Provider Workload Burden and Self-Reported Burnout.

ABSTRACT:

Background

 The electronic health record (EHR) has been associated with provider burnout, exacerbated by increasing In-Basket burden.

Objectives

 We sought to study the impact of implementing a team-based approach to In-Basket management on a series of primary care ambulatory sites.

Methods

 We performed a workflow analysis of the transition to the Advanced In-Basket Management (AIM) nurse team triage for six family medicine clinic locations in a large health system. We abstracted and analyzed associated provider workflow metrics from our EHR. We conducted a postintervention provider survey on satisfaction with the AIM project and provider burnout.

Results

 The AIM project was implemented in six family medicine clinics after provider townhalls and workgroup dev

SUBMITTER: Smith L 

PROVIDER: S-EPMC11498967 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature