How do parents experience video triage when seeking care for their acute ill children? A qualitative study in a Danish out-of-hours primary care setting.

ABSTRACT:

Objective

The objective is to explore parents' experiences with telephone contacts to out-of-hours primary care (OOH-PC) that include use of one-way video (video triage).

Design

A qualitative interview study using Braun and Clarke's thematic analysis approach.

Setting

OOH-PC in the Central Denmark Region.

Participants

A convenience sampling strategy was used to include parents of young children (aged 1-5 years), who received video triage in OOH-PC: nine women and one man aged 31-42 years. Data were collected from 26 April to 23 May 2023.

Results

Three main themes were developed, each containing two subthemes: Theme 1. Video triage accelerates diagnostic clarity and prompt action, enhancing feeling of safety: Parents experienced that video t

SUBMITTER: Nebsbjerg MA 

PROVIDER: S-EPMC11499823 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature