Capturing patient experiences of care with digital technology to improve service delivery and quality of care: A scoping review.

ABSTRACT:

Objective

Patient experience significantly impacts healthcare quality, outcomes, resource utilisation and treatment adherence. Digital technologies offer promising approaches for capturing real-time, multi-faceted patient experiences. This scoping review investigated how digital technologies are used to capture patient experience during healthcare encounters and their potential to improve health service delivery and care.

Methods

A scoping review was conducted to determine associations between patients' use of digital technology and subsequent outcomes. Four electronic databases were searched using six combination search terms in titles and/or abstracts published between 2016 and 2022. Inclusion criteria focused on studies where patients were primary users of digital technol

SUBMITTER: Dodson P 

PROVIDER: S-EPMC11500239 | biostudies-literature | 2024 Jan-Dec

REPOSITORIES: biostudies-literature