Perspectives of cancer consumer representatives on their involvement in healthcare service improvement: a qualitative study.

ABSTRACT:

Background

Consumer involvement in healthcare service organisation and policy development is recognised globally as a vital strategy in improving the quality and patient-centredness of care. There are significant gaps in knowledge about consumer involvement in practice, including consumers' engagement in the process of enhancing cancer services. This study aimed to explore consumers' perspectives on their involvement in cancer service improvement.

Methods

Cancer consumer representatives were recruited through Victorian Integrated Cancer Services, Australia. Eligible consumers were, or had been, a member of a health service improvement-related committee or project and attended at least one meeting with health professionals. Semi-structured qualitative interviews were conducte

SUBMITTER: Luo D 

PROVIDER: S-EPMC11526679 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature