The performance model of logistic distribution centers: Quality function deployment based on the Best-Worst Method.

ABSTRACT: This paper aims to evaluate the performance of logistic distribution centers (LDCs) by Quality Function Deployment (QFD) based on the Best-Worst Method (BWM). The originalities of this paper include: (1) exploring five constructs with 20 customer requirement attributes (CRAs) for LDCs' operations based on the SERQUAL model, (2) using the QFD model to identify five primary divisions and 18 corresponding service technical requirements (STRs) for LDCs' operations, (3) recognizing the top five STRs should be prioritized for the allocation of limited resources from House of Quality (HoQ), including cargo order (7.15%), value-added activities (6.68%), document preparation (6.31%), consolidating and assembling (6.10%), and document management (6.00%), (4) applying the Best-Worst Method (BWM) to e

SUBMITTER: Thu LNN 

PROVIDER: S-EPMC11527329 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature