Assessing the Usage and Usability of a Mental Health Advice Telephone Service in Uganda: Mixed Methods Study.

ABSTRACT:

Background

Harnessing mobile health (mHealth) solutions could improve the delivery of mental health services and mitigate their impact in Uganda and similar low-resource settings. However, successful adoption requires that mHealth solutions have good usability. We have previously implemented a telephone service to provide mental health information and advice in English and Luganda, utilizing an automated interactive voice response (IVR) system linked to live agents, including mental health care workers and peer support workers.

Objective

This study aims to assess the usage and usability of this mental health telephone service.

Methods

We obtained usage data from the system's call logs over 18 months to study call volumes and trends. We then surveyed callers to gather

SUBMITTER: Kabukye JK 

PROVIDER: S-EPMC11535793 | biostudies-literature | 2024 Oct

REPOSITORIES: biostudies-literature