Australian private healthcare staff perspectives on patient reported experience measures (PREMs): a qualitative interview study.

ABSTRACT:

Objective

Patient reported experience measures (PREMs) are common tools utilised in hospitals to support quality improvements, allow consumers to provide feedback on care experiences and can be used to support consumers' hospital selections. This study aimed to understand the views and opinions of private hospital staff on PREM use and the utility of PREMs as a consumer decision-making tool.

Method

Qualitative, semi-structured interview study conducted via telephone between March-June 2023. Participants (n = 10) were recruited from major private healthcare providers in Australia with half representing hospital-based staff and the other half corporate head office staff who work in patient experience and quality. Interviews were audio-recorded, transcribed, and analysed themat

SUBMITTER: Verlis K 

PROVIDER: S-EPMC11541965 | biostudies-literature | 2024 Nov

REPOSITORIES: biostudies-literature