The association of emotional labor and workplace violence with health-related productivity loss.

ABSTRACT:

Objectives

This study explored the association of emotional labor and workplace violence with health-related productivity loss (HRPL).

Methods

We used the initial dataset from a survey known as the Korean Work, Sleep, and Health Study, an ongoing nationwide panel study initiated in 2022. To assess emotional labor, the study included 2386 workers who worked in customer service. The Korean Workplace Violence Scale-13 and the Korean Emotional Labour Scale-11 were used to assess the level of exposure to workplace violence, and the intensity of emotional labor, respectively. The Work Productivity and Activity Impairment Questionnaire was used to measure HRPL, including absenteeism and presenteeism. We examined differences in HRPL based on workplace violence and emotional labor us

SUBMITTER: Ko H 

PROVIDER: S-EPMC11558231 | biostudies-literature | 2024 Jan

REPOSITORIES: biostudies-literature