Automated classification of online reviews of otolaryngologists.

ABSTRACT:

Objectives

The study aimed to extract online comments of otolaryngologists in the 20 most populated cities in the United States from healthgrades.com, develop and validate a natural language processing (NLP) logistic regression algorithm for automated text classification of reviews into 10 categories, and compare 1- and 5-star reviews in directly-physician-related and non-physician-related categories.

Methods

1977 1-star and 12,682 5-star reviews were collected. The primary investigator manually categorized a training dataset of 324 1-star and 909 5-star reviews, while a validation subset of 100 5-star and 50 1-star reviews underwent dual manual categorization. Using scikit-learn, an NLP algorithm was trained and validated on the subsets, with F1 scores evaluating text class

SUBMITTER: Stenzel JG 

PROVIDER: S-EPMC11558699 | biostudies-literature | 2024 Dec

REPOSITORIES: biostudies-literature