The digitalization of emergency department triage: the perspectives of health professionals and patients.

ABSTRACT:

Background

Digitalization in the healthcare sector offers several organizational advantages, ranging from enhanced service quality to cost savings. However, its adoption often progresses slowly and faces challenges, especially in critical settings like emergency departments, requiring prompt, clear, and efficient communication. As such, this study aims to comprehensively assess the factors influencing the preference for digitalized tools over traditional methods from the perspectives of both service providers and users.

Methods

We employ two ad hoc stated preference surveys in which we ask respondents to reveal their preference in simulated triage scenarios. Three main alternatives are proposed: traditional procedures, a fully digitalized solution with no direct patient-prof

SUBMITTER: Morlotti C 

PROVIDER: S-EPMC11566660 | biostudies-literature | 2024 Nov

REPOSITORIES: biostudies-literature