How Healthcare Providers Decide on a Referral Location in Telephone Triage: A Cross-sectional Study.

ABSTRACT:

Background

Approximately 25% of patients that present to the emergency department (ED) do so after contact with a healthcare professional. Many of these patients could be effectively managed in non-ED ambulatory settings. Aligning patients with safe and appropriate outpatient care has the potential to improve ED overcrowding, patient experience, outcomes, and costs. Little is understood about how healthcare providers approach triage decision-making and what factors influence their choices.

Objectives

To evaluate how providers think about patient triage, and what factors influence their decision-making when triaging patient calls.

Design

Cross-sectional survey-based study in which participants make triage decisions for hypothetical clinical scenarios.

Participants</

SUBMITTER: Fried AJ 

PROVIDER: S-EPMC11576707 | biostudies-literature | 2024 Nov

REPOSITORIES: biostudies-literature