Visit Experience and Fulfillment of Care Needs in Primary Care Differs for Video Visits Compared to In-person and Chat Visits.

ABSTRACT:

Background

There is a lack of research comparing patient experience and to what extent patients' care needs are fulfilled in telemedicine compared to in-person care.

Objective

To investigate if patient experience and fulfillment of care needs differ between video and chat visits with direct to consumer telemedicine providers compared to in-person visits.

Design

Cross-sectional study.

Participants

Adults visiting a primary care physician in person or via chat or video in Region Stockholm, Sweden, October 2020-May 2021.

Main measures

Patient-reported visit experience and fulfillment of care needs.

Key results

The sample included 3315 patients who had an in-person (1950), video (844), or chat (521) visit. Response rates were 42% for in-person visitor

SUBMITTER: Soderberg D 

PROVIDER: S-EPMC11576744 | biostudies-literature | 2024 Nov

REPOSITORIES: biostudies-literature