Medical dispatchers' experience with live video during emergency calls: a national questionnaire study.

ABSTRACT:

Background

Telehealth has become increasingly essential in healthcare provision, also in the Prehospital Emergency Medical Services (EMS), where live video is implemented as a supplemental tool to assess and triage medical emergency calls. So far, using video for emergency calls seems beneficial for patient assessment and dispatcher-assisted first aid. However, the EMS dispatchers' experiences with and perceptions of using video during emergency calls are largely unexplored.

Methods

In 2023, a nationwide survey study was conducted in Denmark, which is covered by five Emergency Medical Dispatch Centers. All Danish EMS dispatchers were invited to participate in the study. The survey explored the dispatchers' experience with using video during emergency calls, the perception of

SUBMITTER: Bohnstedt-Pedersen NH 

PROVIDER: S-EPMC11577824 | biostudies-literature | 2024 Nov

REPOSITORIES: biostudies-literature