Disparities by Race and Urbanicity in Online Health Care Facility Reviews.

ABSTRACT:

Importance

Online review platforms offer valuable insights into patient satisfaction and the quality of health care services, capturing content and trends that traditional metrics might miss. The COVID-19 pandemic has disrupted health care services, influencing patient experiences.

Objective

To examine health care facility numerical ratings and patient experience reported on an online platform by facility type and area demographic characteristics after the COVID-19 pandemic (ie, post-COVID).

Design, setting, and participants

All reviews of US health care facilities posted on one online platform from January 1, 2014, to December 31, 2023, were obtained for this cross-sectional study. Analyses focused on facilities providing essential health benefits, which are service

SUBMITTER: Sehgal NKR 

PROVIDER: S-EPMC11584935 | biostudies-literature | 2024 Nov

REPOSITORIES: biostudies-literature