Emergency Department Patient Satisfaction Scores Are Lower for Patients Who Arrive During the Night Shift.

ABSTRACT:

Background

Increasingly, patient satisfaction scores are being used to assess emergency physicians. We sought to determine whether the patient satisfaction scores collected by our hospital system are lower for patients who are treated in the emergency department (ED) on night shifts as compared to those treated on day shifts.

Methods

We performed a cross-sectional analysis of patient satisfaction scores from three EDs in Florida. We obtained satisfaction data from NRC Health (the company that provides our surveys) using a random sample of 1,000 completed surveys from patients treated in 2022; we also performed manual chart review to obtain clinical data. The satisfaction surveys asked patients how likely they would be to recommend the facility (from 0-10). Patients who provi

SUBMITTER: Zitek T 

PROVIDER: S-EPMC11610739 | biostudies-literature | 2024 Nov

REPOSITORIES: biostudies-literature