A heuristic evaluation of a pharmacy surveillance information system.

ABSTRACT:

Introduction

The pharmacy surveillance information system (PSIS) is intended to manage the dispensing practice of under-controlled drugs and substances. We designed and developed a PSIS for the first time in a developing country. This study aimed to evaluate the usability of this system using a heuristic evaluation method before the pilot implementation in outpatient pharmacies.

Materials and methods

The study was conducted in 2022 during the development of a pharmacy surveillance information system. Five evaluators examined the system using Nielson's heuristic evaluation method. The detected usability problems were categorized into 10 Nielson's usability principles, and their severity was calculated.

Results

In total, 91 unique usability problems were identified. The

SUBMITTER: Abbasi R 

PROVIDER: S-EPMC11619703 | biostudies-literature | 2024 Dec

REPOSITORIES: biostudies-literature