Understanding how virtual care has shifted primary care interactions and patient experience: A qualitative analysis.

ABSTRACT:

Introduction

The widespread and rapid implementation of virtual care has introduced evolutionary changes in the context, process, and way primary care is delivered. The objectives of this study were to: (1) understand whether and how virtual care has shifted the therapeutic relationship; (2) describe the core components of compassionate care from the patient perspective and (3) identify how and in what circumstances compassionate care might be amplified.

Methods

Participants living in Ontario, Canada were eligible if they had interacted with their primary care clinician following the rapid implementation of virtual care in March 2020, irrespective of virtual care use. One-on-one semi-structured interviews were conducted with all participants and data were analyzed using indu

SUBMITTER: Wu K 

PROVIDER: S-EPMC11626843 | biostudies-literature | 2025 Jan

REPOSITORIES: biostudies-literature