Assessing the Usability and Effectiveness of an AI-Powered Telehealth Platform: Mixed Methods Study on the Perspectives of Patients and Providers.

ABSTRACT:

Background

Telemedicine has revolutionized health care by significantly enhancing accessibility and convenience, yet barriers remain, such as providers' challenges with technology use. With advancements in telemedicine technologies, understanding the viewpoints of patients and providers is crucial for an effective and acceptable telemedicine service. This study reports the findings on the usability and effectiveness of the HelixVM artificial intelligence powered platform, analyzing key aspetcs like asynchronous health care, access, time efficiency, productivity, data exchange, security, privacy, and quality of care from patient and provider perspectives.

Objective

This study aims to assess the usability and effectiveness of the HelixVM marketplace platform.

Methods

We

SUBMITTER: Jain E 

PROVIDER: S-EPMC11629036 | biostudies-literature | 2024 Nov

REPOSITORIES: biostudies-literature